Pacific Knowledge Base and Frequently Asked Questions

Here are some options that you can take to help control the amount of SPAM that may be making its way into your e-mail box.

Quarantine:
In an effort to reduce the amount of unsolicited email (a.k.a. SPAM) received by users, the University of the Pacific (Pacific) filters all incoming e-mail. Every message is scanned in an attempt to determine if it is a legitimate email or if it is SPAM. In the event that a message is determined to be SPAM, it will be quarantined.

If you suspect that an item is being quarantined that you need to recover, it is important to check right away.  The quarantine service will delete any email messages held in SPAM quarantine after 15 days.

If you would like to manage emails that are identified as SPAM you can do so by using the Quarantine website (https://quarantine.pacific.edu). You can login to the Quarantine manager after registering your email address to the site.  For more information about registration and use of the Quarantine site please visit OITFAQ Article: Tell me about Pacific's SPAM filtering.

Forwarding to abuse@messaging.microsoft.com or false_positive@messaging.microsoft.com:
The Quarantine website uses complex algorithms and formulas to help sort what is SPAM and what isn’t. You can help to increase its effectiveness by providing examples of items you identify as SPAM or items that are not SPAM.

• Items that are SPAM should be forwarded to abuse@messaging.microsoft.com
• Items thar are NOT SPAM should be forwared to false_positive@messaging.microsoft.com

It is important that you include full Internet headers when you report items. To do this, send the message as an attachment to a message together with the full original Internet headers. Submissions should be sent in individually, as this makes automated processing possible by SPAM analysts. Please do not forward multiple SPAM emails in a single message.  

For the Microsoft (MS) Outlook Junk E-Mail Folder:
If you use the MS Outlook client on your desktop you have another easy way to help block more SPAM. If you should already have a Junk E-Mail folder in your list of folders (usually on the left-hand view pane).

The Junk E-Mail Folder should show in the folder list in the left hand pane of the view window.
The Junk E-Mail Folder can be used to start sorting out the SPAM mail that you might be getting.

For more information about how your university workstation MS Outlook is configured for SPAM please see OITFAQ article: Is Junk Mail enabled on my installation of Microsoft (MS) Outlook?

For questions, please contact the CSC or your local Technical Support Provider (TSP).

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