Top Level Category

Table of Contents

  1. Contents of Top Level Category
    1. Accounts and PacificNet ID
    2. Educause Student Guide to Evaluating IT on Campus (This guide, provided by Educause, gives you the...)
      1. Academic Experience (Active learning with technology: bringing...)
      2. Administrative Experience (All students need to spend some portion of...)
      3. Student Life (Whether you will be a full- or part-time...)
      4. Services and Fees (There is a strong connection between quality of...)
    3. Banner 7
    4. Blackboard
    5. Customer Support Center (CSC)
    6. Educational Technology Services (ETS)
    7. E-mail
    8. E-mail - Space Management
    9. General Information
      1. PacificCONNECT
    10. Individual File Space
    11. insidePacific
      1. Activity Insight (Activity Insight™ from Digital Measures is a...)
      2. Employee Self-Service (ESS)
    12. Network
      1. Network Authentication - Impulse
    13. Pacific Email Project
      1. Enterprise Vault
      2. Email Support
      3. Macintosh
      4. Migration
      5. Training
    14. Phone Services
      1. Voicemail System
    15. Security and Virus Protection
      1. Confidentiality Acknowledgement
      2. Pacific Firewall
    16. Software
      1. RMS (Room Management System (RMS))
      2. TutorTrac
    17. Student Technology Services (STS)
    18. Sunray and UNIX
    19. Web Space

Top Level Category

Parent category to all other categories
There are no articles in this category.

Accounts and PacificNet ID

What is the PacificNet ID?

The PacificNet ID has been known in the past as your Active Directory account or the "STK" account and is an eight (8) character username used to access computer services throughout Pacific.

Long Names

If the first initial and the last name equals or exceeds eight (8) characters the last name will be truncated or shortened after the eighth character. For example, Mary Longname would become mlongnam.

Duplicate IDs Or Names

If two people have the potential for the same PacificNet ID (i.e., the same first initial, last name combination), then a number will replace the last character of the PacificNet ID as a tie-breaker. For example, Mary Holiday would be changed to mholida1 for a total of eight (8) characters.

Current Services

The following are some of the services you can access using your PacificNet ID:

For more information about your PacificNet ID, please click here (PDF Icon).

FAQ Admin

How do I know what my PacificNet ID is?

To find out what your PacificNet ID is, access insidePacific and click on "Need help logging in to insidePacific?" and then "Find your PacificNet ID." In the meantime, here are some things you should know about your PacificNet ID:

FAQ Admin

What happens to my accounts when I graduate?

As an Alumni, you will still have access to insidePacific, but the e-mail account provided for you by the University of the Pacific will be purged.
FAQ Admin

What is the PacificCard?

Go to http://www.pacific.edu/pacificcard/ to learn more about this service.
FAQ Admin

I am a Faculty/Staff, how do I access my individual file space on my computer?

Windows Operating System (OS) Workstation:

Macintosh OS Workstation:

FAQ Admin

I was wondering how to change the default PacificNet ID password. I can't seem to find it anywhere.

To change your PacificNet Password, please visit: locksmith.pacific.edu

This tool requires you to register the first time you visit the site. After registering with Locksmith, you will be able to retrieve a lost password and/or change your password.  For further assistance, please contact the CSC.
FAQ Admin

Can I add Pacific Cash online?

Yes, you can go to http://www.pacific.edu/onecard and login with your PacificNet ID account to access tools to add money to your card.


Click here for a list of businesses and on-campus locations that accept PacificCash.

FAQ Admin

After learning about some security lapses with Blackboard OneCard service at other Universities, what steps has Pacific taken to ensure that the entire Blackboard system (PacificCard, online, etc) is secure?

The University of the Pacific (Pacific) has taken a number of steps to protect PacificCard data and transactions. We believe Pacific has a very secure system and specific steps have been taken to make it so.  While the system security is not based on “security by obscurity” (security by hiding details), we do not discuss specific security measures out of prudence.
FAQ Admin

I can log into insidePacific with my password but then I went to register at Locksmith and change it but it doesn't recognize my password and now Blackboard doesn't either.

This does happen occasionally.  Unfortunately, the only way to fix this issue is to have one of our technicians reset the password.  For security reasons, you must bring picture identification (i.e., University ID, drivers license) to our office to have the password reset.
FAQ Admin

How can I manage my account passwords? Can I reset my passwords?

Faculty and staff members receive various user accounts (Novell, GroupWise, PacificNet ID, etc).

To make sure that you are properly protected, strong passwords are required for PacificNet and are recommended for GroupWise.

PacificNet Requirements:

GroupWise Recommendations:

DO NOT:

Password Keepers

One tool that may help you manage your passwords is a password keeper. (Note: OIT does not provide this information as a recommendation, only to make you aware that there are tools that can help you manage your passwords).

Passkeeper is a utility for Windows, available through the link below, that helps you keep track of your passwords; instead of remembering the many you may have, you remember one. For all practical purposes, it's a secure database dedicated to keeping track of your passwords.

Passkeeper is a simple program to use. The first time you start the program, it will ask you to enter twice what will become the main password for Passkeeper. After entering that and clicking OK, Passkeeper will start. Click Add to create entries. After you've added the passwords you want stored, click Quit to close the program. It will ask you if you want to save the changes, and you can choose from Yes, No, and Cancel.

Password Keeper

How do I get a FAMIS account?

Step 1

The employee's supervisor completes the "FAMIS Access Request Form" (below), prints it, and then signs it.

Step 2

The supervisor then submits the signed form to the appropriate Banner Data Steward (DS)/Information Broker (IB).

Step 3

Upon receiving the completed, signed form, the DS/IB grants approval (or not), completes the process and notifies the end-user and the supervisor.



FAMIS Module

Data Steward/Info Broker

Access Request form

Work Order Control

Janet Dentoni,
Data Steward

FAMIS Form

Work Order Control

Ken Rowland,
Information Broker

FAMIS Form

Tell Me About My Accounts.

Staff members must have a valid PacificNet ID  to access University of the Pacific (Pacific) email, print to network printers and share files. The PacificNet ID will also be used on insidePacific, the wireless network, Active Directory, Sunray and Unix systems, webfolders, and Locksmith. These accounts are automatically created once the staff member is hired and the information is entered into Banner.

insidePacific (PacificNet ID)

insidePacific is the University campus portal. Staff must sign on with their PacificNet ID and password to access insidePacific. The new campus portal has replaced the older portal called MyPacific.
Groupwise E-Mail

The University uses Novell's GroupWise e-mail system for student e-mail. To log on, students must have a UserID (ex. jdoe2) and password. GroupWise can also be accessed from a desktop client, through insidePacific, or on the web: http://webmail.pacific.edu/.
E-Mail Quarantine
(PacificNet ID)

All e-mail coming through the University's provided e-mail system can be filtered using the quarantine service. Users can specify approved and blocked addresses, filter SPAM, and view blocked messages on the web at http://quarantine.pacific.edu
Exchange E-mail
(PacificNet ID)		 In 2007, Pacific changed their e-mail system for staff and faculty to Microsoft Exchange.  Staff and faculty can access their e-mail either through their Microsoft Outlook or on the web through insidePacific.
Active Directory (PacificNet ID)

The University uses Active Directory (AD) for print and file sharing as well as other services. All staff, faculty, and students have been assigned an AD account. This account can also be used to access files saved in the Unix environment.  This is also known as your PacificNet account.
UNIX
(PacificNet ID)

Pacific's UNIX accounts are used primarily to access the Sun Ray devices. It can also be used to FTP files to tiger.cc.uop.edu which contains the user's personal web space.
Banner

Some staff members will need access to certain modules in the University's Enterprise system. Banner contains student, financial, advancement and human resource information. Users needing access to Banner modules must complete the necessary forms and obtain approvals from the data stewards. Click here for more information.
FAMIS

FAMIS (Facilities Administration Management and Information System) is used by Physical Plant as a work order control system. Users needing access must complete the necessary forms and obtain approval from the data stewards. Click here for more information.

Locksmith
(PacificNet ID)

Locksmith is a self-service web-based tool that allows passwords to be reset online. It also makes it possible to unlock accounts that have been locked out due to too many login attempts with an incorrect password. Click here to learn more about Locksmith.

Contact the Customer Support Center (CSC) at (209) 946-7400 or your local support provider for more information.

When I attempt to use Locksmith/Quarantine/Exchange e-mail with my browser, I was warned that the site was insecure.

Web pages that use encryption to protect the data exchange use digital certificates. The certificates we use at the University of the Pacific (Pacific) are self-signed. When using Internet Explorer on-campus, there is no problem, but other browsers and Internet Explorer when used off-campus do not recognize Pacific as a trusted authority and display a warning.

The web sites are secure despite the warning. You can check the certificate to see that it is signed by us. If you do not trust the web application because of the warning, you can contact the help desk at 209.946.7400 (or helpdesk@pacific.edu) for additional help.

We are looking into the possibility of changing these certificates, but it involves more than just a simple replacement of the certificate from a trusted authority.
Rebeca Stovall

Why would I want to lock my desktop?

Everyone at the University of the Pacific (Pacific) has access to confidential data. An intruder could steal all of your email messages (and possibly delete them) if he or she had access to your system. Additionally, an intruder could install a key logger or remote control program to spy on you after he or she leaves. The following is a list of other confidential data that might be accessed, altered, or deleted through an unlocked computer:

Rebeca Stovall

Sometimes I am at my desk, doing something else, and the screen locks. Why does it lock while I am sitting there?

You likely have a screensaver or timeframe outlined to lock your computer after a set amount of inactivity. The computer cannot tell whether you are sitting at your desk or whether you have left the room. The screen lock security feature is driven by keyboard or mouse movement.
Rebeca Stovall

What should I do if I encounter a locked computer that I need to use?

You might have a shared computer and the other user might forget to logoff or restart when they leave. In this case you would be presented with a login screen asking you to unlock the computer. If you have been designated as an administrator, you can unlock the computer. This will log off the current user and close all their applications. If you are not an administrator, you can restart the computer with the reset button or by holding down the power button for a few seconds. This is not ideal as the previous user will lose unsaved work and the operating system could be damaged by a “hard” restart. We recommend users in shared environments keep this in mind and logoff or restart the computer if they will be leaving for an extended period of time.
Rebeca Stovall

Is it mandatory that I lock my workstation when I leave it?

No, but it is an essential practice for keeping private and confidential data secure.
Rebeca Stovall

Locking a workstation when I leave is very inconvenient!

It takes only a few seconds to unlock a computer. Here are some things that are inconvenient:

In addition, it is important to note that the screen security lock does not close any open applications. You can return to your computer and the documents you are working on simply by re-entering your password.

 

Rebeca Stovall

How can I lock my Microsoft Windows desktop?

There are a couple of popular methods of manually locking your computer; choose whichever method is easiest for you or best serves your needs.

Windows Logo Key + L
You can use a key combination of the Windows logo key which is typically located to the left of the spacebar and has a flying Windows logo on it (some keyboards do not have this key). To immediately lock your computer you need to hold down the Windows key and the "L" key (the letter L) simultaneously.

Ctrl + Alt + Delete
Press Ctrl-Alt-Del simultaneously. Choose Lock Computer.

You can also locking your computer through the screen saver.
Please review the article Is there a way to automatically lock the desktop after a set amount of time? to find out how.


However you choose to lock your computer, to unlock it press Ctrl + Alt + Delete. The Unlock Workstation or Unlock Computer window will appear. Enter your PacificNet ID credentials to unlock to the workstation.

Rebeca Stovall

Is there a way to automatically lock the desktop after a set amount of time?

You can lock your computer through the screen saver.
To set up your screen saver to automatically lock your computer, follow these directions:

Microsoft Windows:

  1. Right-click the desktop and select Properties
  2. In the Display Properties window, select the Screen Saver tab
  3. In the drop-down window, select a screen saver file
  4. In the "Wait:" field, set the amount of time to you choose to remain inactive before the screen saver appears. (we suggest around 15 minutes).
  5. Check the Password protected (Windows 2000) or On resume (Windows XP), password protect box, and then click OK. After checking this box, when the screen saver appears your workstation will be locked.

 

Mac OSX:

  1. Open System Preferences and click the “Desktop & Screen Saver” icon.
  2. Select the Screen Saver Tab and pick any screen saver from the drop-down menu.
  3. On the "Start screen saver" slide-bar, set the amount of time you want to remain inactive before the screen saver appears. (we suggest around 15 minutes).
  4. Now you’ll need to password protect your screen saver. Navigate back to System Preferences and this time select the “Security” icon.
  5. About halfway down the opened pane there is a check box for “Require password to wake this computer from sleep or screen saver” - click the box next to it so a check appears.

 

Your screen saver will start after the set amount of inactivity time or you can enable a Hot Corner.

Enabling a Hot Corner:

  1. Open System Preferences and click the “Desktop & Screen Saver” icon.
  2. Select the Screen Saver Tab and click on the “Hot Corners…” button in the bottom corner of the pane.
  3. Select a “Hot Corner” - where you want the screen saver to be activated by dragging your cursor into that corner.
  4. Select OK.

 

Rebeca Stovall

How can I lock my Macintosh OSX desktop?

You can lock your computer through the screen saver.
Please review the article Is there a way to automatically lock the desktop after a set amount of time? to find out how.

Rebeca Stovall

What is locking the desktop?

Locking the desktop refers to either manually or, due to inactivity, requiring a login to access a workstation. When a workstation is locked it prevents access to applications, files, or any resources on that workstation until valid credentials are provided that have permissions to use the workstation.

On a locked Microsoft (MS) Windows workstation the screen will only display a Windows login window (after pressing ctrl + alt + delete) until it is successfully logged in and unlocked.

On a locked Macintosh workstation the screen will only display a user login window until it is successfully logged in and unlocked.

To learn more about locking a workstation please visit the other FAQs on this topic:

 

Rebeca Stovall

What should I do if my TutorTrac account becomes deactivated?

Contact the Administrator Assistant at the Educational Resource Center to re-activate your account.

Educational Resource Center
University of the Pacific
3601 University Ave
Stockton, CA 95211
Phone: 209.946.2458
Fax: 209.946.2278

Rebeca Stovall

Why is my TutorTrac account deactivated?

If you missed more than five (5) appointments, the TutorTrac system will automatically deactivate your account.
Rebeca Stovall

What should I do if I forget to login to the TutorTrac system?

Immediately write down the time you came in and out, Student ID, center, and visit reason. Contact the Administrator Assistant at the Educational Resource Center to manually enter your visit time.

Educational Resource Center
University of the Pacific
3601 University Ave
Stockton, CA 95211
Phone: 209.946.2458
Fax: 209.946.2278

Rebeca Stovall

What is my username and password on TutorTrac?

The username and password is your PacificNet ID and password.
Rebeca Stovall

How can I find out my university 988 ID number?

Often when contacting the OIT offices for services, we may ask that you provide your University 988 ID number.  This helps us to identify you and any current open IT issues.

The University 988 number is most easily found on your campus issued PacifcCard.  It may also be on university communication documents such as a pay stub, financial documents, etc. If you do not have these resources available, you can also get your university ID number from various departments on campus.

If you are a current or past Student:
You can visit or contact the campus Registrar department and ask for your university 988 number.

If you are a Staff, Faculty, or Affiliate:
You can visit or contact the campus Human Resources department and ask for your university 988 number.
Rebeca Stovall

Educause Student Guide to Evaluating IT on Campus

This guide, provided by Educause, gives you the basic questions to ask about information Technology. You can find other useful tips and data, including comparative information on specific technology issues for different types of colleges and universities, at http://www.educause.edu/studentguide
There are no articles in this category.

Academic Experience

Active learning with technology: bringing students, faculty, and information together

How does the University of the Pacific use technology to enhance teaching and learning in your areas of interest?

Stockton Campus: San Francisco Campus:

The University of the Pacific, Arthur A. Dugoni School of Dentistry has a laptop computer program. Students use laptop computers throughout the three (3) years of their dental education. All students participate in the laptop computer program. In addition to accessing course materials in the first year, students use their laptop computers to train and prepare for clinical activities that will take place during their second year.
The IDS and DDS Preclinical Simulation Laboratories serve as the first year students' computer laboratory. There is a network port at each station in these labs where students can individually access high bandwidth presentations from didactic or clinical courses. They can also use these laboratories to study electronic course materials during and outside of scheduled classes.

Sacramento Campus:

  • Campus Technology Resources
    Pacific McGeorge was a pioneer in the development of technology to support legal education. The "Courtroom of the Future" houses some of the most advanced technology, allowing students to be trained in the techniques they will use in practice.
    The classrooms at Pacific McGeorge are wired for student laptop use at every seat. Professors use computers and projection equipment in the classrooms to illustrate points and to train students to use legal software.
    Students make frequent use of the Information Commons, Pacific McGeorge's fully-equipped and staffed technology center.
    The Information Technology Department provides support for a comprehensive student e-mail system. All students have a free University e-mail account. The IT Department also makes recommendations for student computers.
    One of the most exciting developments is the addition of wireless networking to the library so that students will be able to connect to the Internet from each carrel.
    • Mike Noble

    Will you use technology to collaborate with other students in both your introductory and advanced courses?

    Pacific uses the Blackboard system to realize the full power of the Internet for education.

    Blackboard is an internet-based classroom facility that allows students and faculty to communicate in real time and through discussion boards. It also creates an easy to manage file transferring system so that students and professors can pass assignments back and forth.
    Mike Noble

    Does the school give credit for courses taken online from other institutions and sources of instruction?

    The Admissions department decides if the university will be awarded the credit based on the school that presented the course. This is done on a case-by-case basis.

    To view the full University of the Pacific Transfer Credit Policy see http://web.pacific.edu/x16158.xml.
    Mike Noble

    Does the school have multimedia labs you can use to work on projects? Is there help available?

    The Stockton Campus William Knox Holt Memorial Library has a new Multimedia Studio. There is a full staff of reference librarians and information Commons (IC) assistants available for help and training, and IC assistants are available in the IC during library hours to assist with hardware and software questions.
    A selection of multimedia services are also available through the computer labs provided through the schools.
    Mike Noble

    Are library collections and resources—such as catalogs, research databases, special collections, course reserves, full-text electronic journals, books, and streaming media—available online and accessible off-campus?

    Most library resources are available to Pacific students from off-campus via the Library website. For more information, see the Off-Campus Instructions For Accessing Off-Campus Library Resources.
    Mike Noble

    What technology resources and help are available to students with special needs?

    The Office of Services for Students with Disabilities maintains information regarding the availability of assistive technology and the location of that technology. This includes spell checkers, calculators, word-processing or any other technical tools.

    The following list of software is also available:
    Mike Noble

    Can the library deliver documents to you electronically, either via e-mail, file transfer, or through Web posting? Is there a cost associated with that service?

    Most library resources are available to Pacific students from off-campus via the Library website. There is no charge for this service.
    Mike Noble

    What kind of help does the library provide for research assistance, and when is the help available?

    The Circulation Desk at the William Knox Holt Memorial Library has 16 wireless laptops (running Windows XP) that are available for checkout to use in the Library. Each laptop is equipped with a wireless network card which enables users to perform the same functions as would be available if the machine were physically plugged into the University's network. These laptops can also be used to create a second instructional classroom, an expansion of our current classroom.
    The Library also provided the following Research Tools:
    Mike Noble

    Does the campus offer general or profession-specific training programs that will ensure you are fluent in current information technologies when you graduate?

    The Technology Training Center (TTC) at the University of the Pacific offers a wide variety of technical training options. In addition to the scheduled classes, it also offers custom training.

    The TTC can provide:
    Mike Noble

    Administrative Experience

    All students need to spend some portion of their time conducting the transactional business of their college experience, such as registering for classes, dropping and adding courses, applying for and paying for student loans, purchasing books, and so forth. The questions and answers below provide information about electronic transactional services at Pacific.

    What personal information can you view online?

    The following items are available for viewing online:
    Mike Noble

    Can you update any of your personal information yourself?

    Most personal information can be viewed through the insidePacific portal. Information such as contact information, grades, degree progress and financial status can all be viewed through the insidePacific portal. None of this information can be updated by the user.

    You can do the following online:

    insidePacific can be used for many things including: registering for classes or adding and dropping classes, viewing grades or printing unofficial transcripts. The TouchNet system is available for paying tuition and the Pinnacle system for viewing long distance phone bills online. Both systems can be accessed by logging into insidePacific.
    Admission status can be checked by logging onto the Admissions webpage. You can also apply for and view your financial aid awards on the Financial Aid webpage.
    Mike Noble

    What campus and community services are covered by a OneCard systems?

    PacificCash is accepted at many locations both on and off-campus. For list of locations where PacificCash is accepted, please go to the OneCard webpage.
    Mike Noble

    Is the school catalog – including course descriptions, degree requirements, academic policies, and the semester/term schedule of classes – available on the web?

    The University of the Pacific's Office of the Registrar deals with maintaining an academic record for every student who enrolls at Pacific. The entire University catalog can be viewed here.
    Mike Noble

    What security and privacy policies are in place to protect student information?

    Pacific has a policy of confidentiality for student information. See section 12 of the Information Technology Policies.
    Mike Noble

    How does the campus educate students about and protect them from identity theft?

    This is done as a part of periodic newsletters.
    Mike Noble

    How does the campus notify students of their rights under the Federal Family Education Rights and Privacy Act (FERPA)?

    This is handled by the registrar's office; you can find more information here.
    Mike Noble

    How does the campus manage e-mail spam and spyware?

    Email is scanned as it arrives on campus for spam and malware

    Mike Noble

    Student Life

    Whether you will be a full- or part-time student, living on campus or commuting, Pacific's social, extracurricular, and career services activities will be an important part of your educational experience.

    What public access for computing is available to students? Examples include computing labs, cyber cafés, residence-hall computers, and wireless access.

    Each Campus also has extensive wireless coverage. A list of Wireless Access Locations can be found at FAQ Article 386: I have a question about PacificNet Wireless.

    Mike Noble

    Does the campus provide institutional e-mail accounts for all students and use e-mail as an official medium of communication?

    Pacific provides institutional email accounts for all currently enrolled students. Current Business Rules concerning student email accounts outlines specific about these accounts.
    Mike Noble

    Does the campus provide and support electronic space for personal student Web pages?

    All students on the Stockton campus are given file storage space that can also be used as web space. More information about webspace can be found in the OIT FAQs.
    Mike Noble

    Is network bandwidth limited for peer-to-peer software, gaming, webcams, or other programs requiring high levels of network services?

    Pacific does shape bandwidth based on priority. This shaping is based on providing continuous availability for administrative and academic services on the network.
    Mike Noble

    Is there a campus code of behavior about using computer resources?

    The University’s computing and communications resources shall be used securely, respectfully and cooperatively in support of the University’s Mission. More information may be found in Pacific’s Acceptable Use Policy.
    Mike Noble

    Does the campus have policies addressing peer-to-peer file sharing, computer viruses, and copyright violations?

    Yes, Pacific’s security policies and procedures touches upon these topics.
    Mike Noble

    Is contact information for students, faculty, and staff readily accessible electronically?

    The online directory for faculty, student, and staff is available through the campus portal, insidePacific.
    Mike Noble

    Does the campus make online communities available (for example, forums, bulletin boards, and so forth)?

    Online communities are available through the campus portal, insidePacific. Professors may set up an online course site available through BlackBoard.
    Mike Noble

    Are there Web sites for student organizations and clubs?

    Web space for student organizations is available.
    Mike Noble

    What technology-supported career-planning services are available for students?

    The Career Resource Center has online resources for career planning.
    Mike Noble

    Services and Fees

    There is a strong connection between quality of technology services and the associated costs.

    Will I be required to purchase my own computer equipment and software?

    Students are required to purchase their own equipment and software. The University does have a minimum hardware requirement and suggests software for student computers.
    The latest in virus protection software is provided to students, free-of-charge, by the University, and can be obtained through insidePacific or the OIT Website.
    Mike Noble

    Does the campus make computing and network access financially accessible? Is special student pricing offered for computers and peripheral equipment?

    Through agreements with both Dell and Apple discounts are provided for personal purchases. More information can be found on the OIT Website. Network access is freely available to all students, and residents, on campus.
    Mike Noble

    What hardware and software standards, if any, does the campus require, recommend, and/or support?

    The University does have a minimum hardware requirement and suggests software for student computers.
    Mike Noble

    What kinds of support services (help desk, training, troubleshooting) are provided by the campus, and when are they available?

    We do have a Customer Support Center which is freely available to students, providing support via telephone, e-mail and in person walk-ins. On site appointments can be scheduled for troubleshooting in the residential halls. This includes networking, basic software support, troubleshooting, and general consulting. This does not include hardware repair and installation. Our services are available from 8AM to 8PM Monday through Thursday, 8AM to 5PM Friday, and 12PM to 5PM Saturday and Sunday.
    Mike Noble

    Does the campus have a plan for keeping its hardware and software current, and if so, what is the replacement cycle?

    We try to update our university desktops every three years, and software updates are dependent on our vendors which are at most three revisions behind. Campus servers are also updated every three years.
    Mike Noble

    If you bring your own computer to school, what kind of technical support can you expect from the campus?

    The campus freely provides basic troubleshooting and support to students as long as they have the latest Windows™ updates and the latest antivirus software (this includes the most current virus definitions); otherwise, we charge $25 to bring the student's computer into compliance.
    Mike Noble

    How does the campus support printing for students, and is there a charge for this service?

    The University of the Pacific's Stockton library charges $0.12 a page, providing students with print services from the computers located in the library as well as access to standalone copiers.
    Mike Noble

    Does the campus provide wireless network coverage? If so, how much of the campus has wireless connectivity?

    Yes, Pacific does provide wireless access to all students, faculty, and staff.  A full list of wireless access points can be found in OITFAQ Article 386: I have a question about the University of the Pacfiic's PacificNet Wireless.
    Mike Noble

    What security measures are provided by the institution’s IT department and what will be the student’s responsibility (for example, antivirus software)?

    University of the Pacific closely monitors and regulates network traffic in order to prevent spamming and to provide quality internet access to all users. If unusual activity is detected, the port from which it originated can be closed off remotely to prevent further issues until the situation can be resolved.  Students should be made aware of the available security software, and support, provided freely by the campus during their student orientation. It is the student’s responsibility to remain in compliance, which entails that they have the most current anti-virus software, campus provided or purchased, and the latest Windows™ updates.
    Mike Noble

    Does the campus include the cost of technical accessories (for example, a technology-enabled note-taking pen that provides an interface to a CMS) in its technology fee, or are students required to purchase these items separately?

    Courses that require specific technology equipment charge an additional Lab Fee as part of the registration process for the course. Other generic resources such as audiovisual equipment, scanning equipment, or general computer use facilities are provided via school computer labs or rental equipment free of charge.
    Mike Noble

    Does the campus support the purchase and use of e-textbooks? Do the baseline hardware and software standards support this technology?

    Through MBS Direct ,and with the Barnes & Nobles Campus Book Store, the University supports the purchase of textbooks online. These systems will function if the student has complied with the minimum hardware requirements and software recommendations of the University.
    Mike Noble

    Banner 7

    How do I access Banner 7?

    Banner 7 is only available through INB (Internet Native Browser), meaning you must use an internet browser (i.e., Internet Explorer, Mozilla Firefox) to access Banner 7.  The direct link to INB from on-campus is https://banner.pacific.edu/banner. The initial browser window you will see must remain open and unchanged for the duration of your Banner session, this is easily identified by the large grey square in the browser window. You can minimize the window to get it off your desktop, but you cannot close this window or use this window to navigate to another website, including a second Banner session. To ensure internet links or shortcuts open in a new  window see FAQ Article 199: When I click on a link in another application...

    When I attempt to connect to Banner 7 I don't get a response or I receive various error messages about items not available, etc.

    There are a couple common reasons this error can occur:


    Pop-up Blocker:

    Check to see if you have a pop-up blocker enabled in your internet browser (typically located in a toolbar somewhere below the site address). A pop-up blocker will prevent a brand new page from opening during normal internet browsing, while this is useful for dealing with advertisements, some pop-up blockers will not be able to recognize the difference between wanted and unwanted pages. The blocker need to be either disabled or the Banner website needs to be added as an "allowed site" in the pop-up blocker’s settings.

    JInitiator:

    A small, downloadable program called JInitiator is required for Banner to be viewed on most computers. In order to install JInitiator you must have administrative privileges  on the computer. You will not be prompted to install the JInitiator if you do not have administrator access. If you do not have administrator privileges, please contact the CSC or your local TSP (Technical Support Provider) to install JInitiator.

    The browser fails to properly display the Oracle Forms or I get an error reporting the wrong version of JInitiator is installed.

    In order to deal with this issue you need to have Administrator privileges on the computer. Next you should remove the current version of JInitiator using the 'Add or Remove Programs' tool (which is located in the Control Panel) and then try to access the web page again. The browser should prompt you to reinstall JInitiator. The installer should automatically download and install from the server. If you do not have Administrator privileges, please read  FAQ Article 319: Tell me about the Customer Support Center's desktop support and contact the CSC or  your local Technical Support Provider to install the JInitiator.

    For installing JInitiator see FAQ Article 186: When I attempt to connect to Banner 7 I don't get a response...

    If reinstalling JInitiator does not solve this issue, please see FAQ Article 188: The correct version of JInitiator is installed but...

    The correct version of JInitiator is installed but I continue to get either various error messages or forms do not display properly.

    You can first try to delete the JAR cache and/or the web cache and cookie files.


    Clearing the JAR cache:

    First, click the "Start" button located in the bottom right corner, then click "Control Panel." Double click on the "JInitiator x.x.x.x." icon (where 'x' would be replaced by a numerical digit).

    A new window will open, select the "Cache" tab by clicking on it, then click the "Clear JAR Cache" button. A dialog will appear asking it you want to erase all the files in JAR Cache folder, click "Yes". Close the JInitiator window.

    Clearing Web cache and cookies:

    Open your web browser (Internet Explorer, Mozilla Firefox, etc.). Select "Tools" from the menu bar, then click on "Internet Options." In the "General" tab click the "Delete Cookies..." button, a dialog will appear asking if you to confirm if you want to delete the cookies, click "Ok." Then click the "Delete Files..." button, a dialog will appear asking if you want to delete temporary internet files, click "Ok." Depending on your cache settings, this process may take a few minutes (indicated by an hourglass mouse cursor). Once it has been completed you can click "Ok" to close the "Internet Options" window. You should now be able to log into Banner 7.

    If this doesn't work then most likely you have spyware on the computer and need to have a spyware eradication program installed and run on computer.  Contact the on-campus Helpdesk or your local  Technical Support Provider (TSP) for recommended spyware removal tools and the necessary procedures to follow.

    I have downloaded and installed the current version of JInitiator but keep getting a message to upgrade JInitiator version.

    You may have multiple copies of JInitiator installed on the computer and a previous version is being used as the default version. You will need to remove all previous versions of JInitiator installed on the computer. This may be done by clicking "Start" in the bottom right corner, then click on "Control Panel." Once the Control Panel window is displayed, click on "Add or Remove Programs," and locate Oracle JInitiator x.x.x.x (where 'x' will be replaced by a numerical digit) on the list. You may see multiple versions, indicated by a different set of numbers. If there are multiple copies of JInitiator, please remove those on the list with numbers that are numerically smaller than the others. (i.e., 1.5.1.3 is smaller than 1.6.1.1). If you do not feel comfortable completing this task, or the problem persists, please contact the Helpdesk or your Technical Support Provider (TSP) for further assistance.

    I get a Microsoft Visual C++ Runtime or Debug error or Oracle Class Foundation Error Java Class Main Engine Not Found error.

    One possible explanation is that you have previously visited a web site that starts up the Java Runtime Environment (JRE) , such as NASA’s J-Track 3D.  When you attempt to access Banner 7, the JInitiator starts up and directly conflicts with the JRE, causing an error.

    If you have visited a web site that utilizes the JRE before navigating to Banner 7, then you need to close all Internet Explorer windows to shutdown the JRE.  Re-open Internet Explorer and navigate directly to Banner 7.

    When I attempt to login to Banner I receive the error message ‘*ERROR* Invalid version of GUAINIT.’ After I click OK, I receive another error message ‘FRM-40735: ON-ROLLBACK trigger raised unhandled exception ORA-04067.’

    You have attempted to login to a Banner instance that does not match the URL.  For example, you used the URL http://inb.cc.uop.edu/banner_devl but entered PROD for the logon Database. You should cancel the login attempt and return to Banner using the correct URL for the logon Database .

    The Drop-down menus fail to function correctly.

    Make sure pop-up blockers are off.

    If you have two monitors, drop-down menus will only work on the primary monitor.

    I am unable to see all the contents of the window with the window maximized, requiring me to scroll up, down, left, and right when using most forms.

    Banner 7 requires a monitor resolution settings to be set at minimum of 1024 x 768 to fit on the screen without scrolling.

    I closed a grey Internet Explorer window and was then immediately logged out of Banner, what happened?

    The Internet Explorer (IE)window, Oracle Application Server Forms Services, is running a Java Applet that opened the Banner 7 window, Oracle Developer Forms Runtime - Web.  When the IE window is closed, the Java Applet closes, and in the process closes the Banner 7 window. You will need to have at least one (1) IE window running during Banner 7 sessions.

    I'm using a Mac and the text in Banner 7 is difficult to read, too small, or cut off.

    There is a known issue with Banner 7 and fonts rendering smaller on the Mac than on Windows.  A couple of other schools have noted this issue in their documentation (UC Santa Cruz, Fashion Institute of Technology) and the SCT and Oracle are aware of it.  SCT has talked with the OIT Help Desk and said that Apple and Oracle have been working together on a version of JInitiator that would work with Safari, in an effort to resolve a number of issues. As of right now there is no immediate fix for this issue.

    I can't access the Banner Bookshelf.

    The Banner Bookshelf is no longer on the toolbar, but is instead a link on the right side of the main menu.

    What are ‘My Links’?

    There are 5 Personal Links available on the Banner main menu.  You can set these to link to whatever you prefer – at your own risk.  Problems with these links are the responsibility of the Customer.

    What are ‘Banner Broadcast Messages’?

    The Broadcast feature of Banner 7 will be used to announce Banner outages.

    When I click on a link in another application, such as email, I wind up moving away from INB. How can I get links I click on to open in a new window?

    You need to modify your web browser set-up so that links open in a new browser window.  In Internet Explorer, select "Tools" from the top menu.  Next, select "Internet Options" and click on the "Advanced" tab.  UN-check the box titled "Reuse windows for launching shortcuts."  Click "OK" to apply.

    What are the overall hardware and software requirements for SCT Banner 7?

    The following are the requirements for running SCT Banner 7 (INB.)

    Hardware Requirements
    CPU -- A Pentium or compatible processor (500 MHz recommended)
    Disk space   -- 943 MB
    Video -- Can display a minimum of 256 colors

    Operating Environment Software Requirements
    Windows Operating Environment
     Microsoft Windows 2000 Service Pack 3 or greater
     Microsoft Windows XP Professional Edition Service Pack 1 or greater

    Online Documentation Requirements
     Netscape Navigator 4.7 or higher (with Oracle JInitiator 1.3.1.18)
     Microsoft Internet Explorer 5.0 or higher
     Acrobat Reader 3.0 or higher
     Acrobat Reader+Search 3.0 or higher
     PDFViewer web browser plug-in 1.0 or higher

    What is the URL to Banner 7 (INB)?

    https://banner.pacific.edu/banner

    What is the Oracle JInitiator and how is it installed?

    The Oracle JInitiator is a Java plugin for browsers which is required to use the Banner 7 system.

    The first time you login to Banner 7, or when the JInitiator is updated, you will be prompted to install the latest Oracle JInitiator. Follow the prompts to complete the installation.  When the installation is completes Banner will load into the browser window.

    Below you can also access a document outlining the steps for installing the Oracle JInitiator.

    Does Banner 7 INB run on Linux and Macs? I was searching other Universities and found that some offer Banner support for clients other than Microsoft Windows. Will the school update their requirements list or is there no one capable of offering tech support for these other clients?

    The University of the Pacific (Pacific) currently offers Banner 7 support for only Microsoft Windows.  While Banner 7 may work on other platforms, Pacific does not have the resources at this time to provide full support.

    How do I get a Banner 7 account?

    Listed below is the procedure for requesting a Banner 7 account:

    Step 1 Requesting User:
     Step 2 Requestor's Supervisor:
     Step 3 Data Steward (DS) and or Information Booker (IB):
     Step 4 Banner DBA:
     Step 5 DS/IB:
     Please note that issuing "generic" Banner accounts is no longer possible.  We will work with you to ensure that you can accomplish your business processing while adhering to University data and security policies.

    Banner Navigation training is strongly recommended for all Banner users.  Contact Kim Cose, IT Trainer Coordinator.


    Banner Module Data Steward / Info Broker / Campus Representative
    Accounts Receivable
    Suzette Calderone - Information Broker
    Bob Murta - SAC Campus Representative
    Audrey Goodell - SF Campus Representative

    Contains financial information related to student account activity.
    Admissions & International Students
    Robyn Grace Jennings - Information Broker
    AnneMarie Meyers - SAC Campus Representative

    Contains information on inquiries and all applicants or admission.
    Advancement
    Caroline Darsie - Information Broker (In all three campuses)

    Contains information on Alumni and donors.  Access is strictly limited to staff who report through Advancement Department.
    Faculty
    Mike Rogers - Information Broker     (In all three campuses)

    Contains information pertaining to an individual faculty member's academic appointment.
    Finance
    Audrey George - Data Steward
    Bob Murta - SAC Campus Representative
    Audrey Goodell - SF Campus Representative

    Contains financial information related to the procure-to-pay process and budget management.
    Financial Aid
    Lynn Fox - Data Steward
    Joe Pinkas - SAC Campus Representative

    Contains financial information applicable to student aid toward tuition fees.
    Housing & Location Management
    Silvina Sousa-Ransford - Information Broker
    Nancy Whalen - SAC Campus Representative

    Contains on-campus student housing information including strudent placements and meal plan history
    Human Resources &
    Position Control
    Jane Lewis - Data Steward
    Patrice Coss - Information Broker
    Elisa Levy - SAC Campus Representative
    Kara Bell - SF Campus Representative

    Contains demoraphic and employment information.  As well as all related payroll information and position control with related budgeting and labor distribution.
    Registrar
    Dede Sanchez - Information Broker
    Carol Hunter - SAC     Representative
    Daniel Bender - SF     Representative

    Contains registrar related information applicable to Registrar staff only.



    Student
    Cecilia Rodriguez - Data Steward
    Carol Hunter - SAC     Representative
    Daniel Bender - SF     Representative

    Contains all student records such as, grades, advising, schedules, registration, course catalogs.

    Is there a glossary of terms and definitions for Banner?

    Auto Hint/
    Status Line

    Briefly describes the field where the cursor is located. Explains the purpose of the field, what can be done next, or how to move to another window or form. Error message and processing message appear here.
     

    Block

    Every form consists of two or more blocks. Each block contains similarly related information fields. SCT BANNER blocks are, generally, visually separated by a solid horizontal line.
     

    Business Process

    A complete task done as part of Pacific’s business, such as
    purchasing an item, hiring an employee, registering a student, issuing a transcript are examples of business processes. A business process can be made up of transactions and/or manual tasks.
     

    Calling Form

    The form you start or execute a query from.
     

    Cancel

    Exits you from an Option List, List of Values, without making a selection or saving information.
     

    Checkboxes

    Used to enable or disable features or options.
     

    Clear Form

    See Rollback.
     

    Commit

    See Save.
     

    Control Forms

    Control forms are used to define the processing rules for
    application and validation forms at the system level. You can
    enter new controls or revise existing ones if you have authorization.
     

    Count Hits

    See Count Query Hits.
     

    Count Query hits

    In query mode, counts the number of records that match the
    search criteria and displays that number in the auto hint. To
    retrieve records, select the Execute Query function.
     

    Down (arrow key)

     

    Moves cursor to the first enterable field in the next record, moves you lower in a List of Values, or moves you lower in a pull-down list.
     

    Edit

    Displays the editor window, which is used to enter or update text.
     

    Enter Query

    Puts the form into query mode so you can enter search criteria to see what information is already in the database. Enter query appears in the status line.
     

    Execute Query

    In query mode, searches the database and displays all records that match your search criteria.
     

    Exit

    Forms and Windows - Exits you from the form or window.
    Main menu - Exits you from SCT BANNER
    Query Mode     - Cancels the query and takes the form out of query mode.
    Also referred to as Exit without Value.
     

    Exit with Value

    Returns you to the calling form and enters the selected value into the field that called the form.
     

    Exit Without Value

    See Exit.
     

    Field

     

    The lowest level of detail in a form. It displays a specific data
    element, e.g., last name, vendor ID, date of birth, etc. Area on a form where you can enter, query, change, and display specific information.
     

    Form

     

    SCT BANNER screens are referred to as forms and are where you interactively enter and look up information. Every form has been assigned a unique name.

    Help

     

    Displays the Oracle item properties window for the current field.

    Iconic Button

     

    Represent one or more actions that can be performed for the
    associated field or record.

    Information Block

    Display data about information entered in Key Block.
    Area where you enter information prior to updating a record.

    Key block


    Contains information that determines what is entered or
    displayed on the remainder of the form.

    List


    Displays the List of Values (LOV) for the current field if List of
    Values appears in the status line.
     

    List of Values (LOV)

    Returns you to the calling form and enters the highlighted value into the field that called the form. The OK button corresponds to Exit with Value.

    Navigation Frame


    Contains the options that take you to other blocks within the
    current form or to related forms.

    Next Block


    Moves the cursor to the next block that has at least one
    enterable field. If the next area is in another window, that
    window is opened.
     

    Next Field


    See Next Item.
     

    Next Item


    Moves the cursor to the next enterable field in the current block.  Occasionally, Next Item moves the cursor to the first enterable field in the next block.
    Also referred to as Next Field.
     

    Next Primary Key


    See Exit with Value.
     

    Next Record


    Moves the cursor to the first enterable field in the next record of the current block and triggers next record logic coded into the form. If the cursor is in the last record, a new record is created. Next Record is similar to Down with the addition of next record logic.
     

    Oracle


    The relational database management system developed and
    copyrighted by the Oracle Corporation and used by SCT
    BANNER.
     

    Previous Block


    Moves the cursor to the previous block that has at least one
    enterable field. If the previous block is in another window, that window is opened.
     

    Previous Field


    See Previous Item.
     

    Previous Item


    Moves the cursor to the previous enterable field in the current
    block. Also referred to as Previous Field.
     

    Previous Record

    Moves the cursor to the first enterable field in the previous record

    How do I change my Banner Password?

    You can change your password at any time from the SCT BANNER Main Menu. The first time you log in, you must change the initial password given to you by your supervisor.
    NOTE: If you forgot your Banner password and can't login, you will need to go to the OIT helpdesk and have one of the Banner Administrators reset your password.  This must be done in person - no resets can be done via phone or email.

    To change your password you:

    1.  Type GUAPSWD in the Go field on the Main Menu.

    2. Press Enter.


    3. The Oracle Password Change form GUAPSWD will appear.


    4. In the Oracle Password field enter the SCT BANNER password you were given by your supervisor, or your current password.

    5. Press Tab to move to the New Oracle Password field.

    6. In the New Oracle Password field, enter the new password.

    7. Press Tab to move to the Verify Password field.

    8. In the Verify Password field, re-enter the new password. Click "OK."


    9. When successful, the following dialog box will appear:














    10. Click "OK,"  you will return to the Main Menu.

    How do I create a QuickFlow? How do I use a QuickFlow?


    Before you begin to define your QuickFlow    :


    1. Verify that the sequence of the forms you are using is in the order you complete them.

    2. Define a unique code for your Quick Flow, up to four characters.

    3. To avoid duplication of your QuickFlow code, execute a query to determine that your unique code hasn’t been used.

    4. Follow the instructions listed to execute your query.


    Executing your Query:


    1. Access the QuickFlow Code Validation Form GTVQUIK.
    2. Click  to enter your query.

    3. Enter your QuickFlow code in the QuickFlow field.
    4. Click  to execute your query. If your code is not a duplicate, then you are ready to create your custom QuickFlow, if it is a duplicate then choose a different code.
    5. Click  to cancel your query.
    6. Click  to return to GTVQUIK.

    How do I create a My Banner personal menu?


    My Banner is a tool that allows you to create a personal menu that includes the forms, jobs, menus, and QuickFlows that are most important in your daily work.  You can access your Personal Menu from the main menu.  It is tied to your Oracle user ID.

    You use two forms: the Personal Menu Maintenance Form (GUAPMNU) which allows you to create and customize My Banner and the Personal Menu Maintenance and Copy Form (GUTPMNU) which allows you to copy My Banner to or from another user.

    To create a personal menu in My Banner:

    1. In the Direct Access field, type GUAPMNU. The Personal Menu Maintenance form appears.



    2. Use the pull-down list above the left pane to select the object type you want to display. The left pane lists the objects of the selected type that can be added to the menu.



    Note: If you know the object’s seven (7) character name, you can enter it in the blank Name field in the right pane and press Enter.

    3. In the left pane, select each object you want to add to the menu. When you select an object, the name is highlighted and the font size reduced.



    Note: To deselect an object , simply click it again.

    4. If you need to add more object types, repeat steps 2 and 3.

    Note: You can select objects from multiple object types and insert them together.

    5. Click an area in the right pane where you want to place the new menu items.

    6. Click the "Insert Selection" button () in the middle of the form.  The selected objects are added to the right pane below the place you clicked.

    7. (Optional) Customize the object description by clicking on it and then typing a new description over the existing one.

    8. You can move the components back to the left pane by highlighting them and clicking the Remove Selection icon.

    9. Click "Save."


    10. Click "Exit' to return to the Main Menu.


    11. Exit and restart Banner to see your changes.

    Are there keyboard shortcuts for Banner?

       
        Yes. Oh my yes. Banner 7 does have keyboard shortcut keys that can save some time and menu surfing.  Feel free to print these by right-clicking on the image, selecting "View Image", and then printing the page that is displayed. The keystrokes are as follows:

    How do I create a search (Query) for information in Banner?

    Wild Cards:

    You can use the Oracle wildcards ' % ' and ' _ ' in the search criteria:

    The following examples illustrate the use of wildcards:
     

    To get these results:

    Enter this criteria:

    All entries that contain ma

    %ma%

    All entries that begin with ma