How do I set up an external POP or IMAP mail client (MS Outlook Express, Thunderbird, Eudora, etc.) for use with my Pacific Groupwise E-Mail account?
The instructions below are for setup with a GroupWise e-mail account only. These steps will not work with an Exchange account. Please check the OIT FAQ category Pacific...

Do some departments have their own Technical Support Providers? If so, who are they and how can I contact them?
For many, a local Technical Support Provider (TSP) can be a fast and close source for solutions. The TSP's and their supported areas are:...

What is the PacificNet ID?
The PacificNet ID has been known in the past as your Active Directory account or the "STK" account and is an eight (8) character username used to access computer...

Are there minimum configuration requirements for support to be provided by the CSC and STS?
For OIT's recommended computer configurations, please log into Pacific's Dell Product Catalog . Dell is the recommended and supported choice for departmental...

What happens if "Install the Key, I request full access to PacificNet... "is selected?
Once you choose the "Install the Key, I request full access to PacificNet... " the Policy Key is downloaded to your computer and will automatically begin...

How do I contact the Customer Support Center (CSC)? What are the CSC office hours?
Customer Support Center (CSC) is staffed from 8:00am to 5:00pm Mon - Fri. Extended support is available during the fall and spring semesters provided by the Student...

What is the Customer Support Center service commitment?
Part of OIT’s mission is to provide a reliable, sustainable, and maintainable technology infrastructure to support the needs of the students, staff and faculty both...

What services does ETS offer?
Individual Consulting ETS provides individual consulting services and small-group training to help...

Tell me about the Customer Support Center's desktop support.
Computer Policy for Support: Though the Customer Support Center will attempt to resolve all reported issues, they may be limited by the type of technology...

What happens if "I will decide later. Close this window." is selected?
If the you choose "I will decide later. Close this window." your computer will not have access to PacificNet or Internet. Additionally, your browser window...

How do I lock my Apple iPhone to keep it secure?

What is the Customer Support Center service commitment?

I have a virus! What do I do?

How do I connect my iPhone to the University of the Pacific's wireless network?

What is the name of the email server I would use to setup my mobile device for staff and faculty email?

Is the Apple iPhone recommended for Pacific staff and faculty use?

How do I log into my Sunray?

Where/how can I print from a Sunray?

When I log into a Sunray all I get is a black screen. What's wrong?

How do I get a Sunray computer?